Improving Ways Consultancy is committed to protecting and respecting your privacy. This policy, together with our Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us.

You may give us information about you by filling in forms on our Website. This includes information you provide when you register to use our Online Services, make a booking via our Website, subscribe to our newsletter and when you report a problem with the Service. The information you give us may include your name, address, e-mail address and phone number, credit card information amongst other information.

  • Information we collect about you.

With regard to each of your visits to the Website, we may automatically collect the following information:

  • Information about your visit through and from the Website (including date and time): pages you viewed or searched for; page response times, download errors, length of visits to certain pages, journeys made, page interaction information, methods used to browse away from the page, and any phone number used to call our customer service number.

  • Information we receive from other sources: we may receive information about you if you use any of the other services we operate or the other services we provide; we also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

USES MADE OF THE INFORMATION

We may use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information and services that you request from us;

  • to notify you about changes to our service;

  • to administer the Website and its internal operations, including troubleshooting, data analysis, testing, research, and statistical and survey purposes;

  • to improve the Website, to ensure that content is presented in the most effective manner for you and for your computer; and

  • as part of our efforts to keep our Website safe and secure.

DISCLOSURE OF YOUR INFORMATION

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors, for the performance of any contract we enter into with them or you; and

  • Analytics and search engine providers, to assist us in the improvement and optimisation of the Service.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to and stored on our server. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data you transmit to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to take all steps reasonably necessary to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at info@improvingways.com.au

The Website may, from time to time, contain links to and from other partner networks, advertisers and affiliates. If you follow a link to any of these, please note that those providers have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those services.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@improvingways.com.au